PUBLIC COMPLAINTS INVESTIGATION BUREAU

The Public Complaints Investigation Bureau is responsible for investigating complaints concerning a policy of the St. Thomas Police Service or the conduct of police officers within the St. Thomas Police Service.

Our Purpose

The purpose of the Public Complaints Investigation Bureau is to contribute to the achievement of the St. Thomas Police Service's mission, goals and objectives by delivering an effective, efficient and economical service to our community.

In addition to compliance with the Police Services Act, as well as the rules, directives and policies of this Service, the Public Complaints Investigation Bureau supports and assists in achieving the goals of Professional Standards by:

• Investigating public complaints in a timely, fair and thorough analysis of each allegation;
• Ensuring legislative requirements for reporting are met;
• Acting to develop and implement programs to enhance the professional image of the Service;
• Acting as a resource to members of the Service, other agencies and the public with regards to complaints;
• Liaising with the Ontario Civilian Commission on Police Service to promote the smooth operation of the public complaints system;
• Ensuring the prescribed standards are met through the recommendation of disciplinary action for misconduct when required;
• Analyzing trends or patterns in public complaints;
• Identifying training issues and recommending remedial actions;
• Assisting in the development of policies to ensure professionalism.